For sake of time at the moment I will keep things simple. I am on a laptop and Zombies wont load when I try to play online. I've made a lot of changes to get it to work but it still hasn't. Multiplayer works perfectly(no lag, loading time is fast, in game is smooth). Solo Zombies works perfectly( same as Mp).  I'm not sure if Zombies is just to large to run( I would think that if I am able to play multiplayer online  and it works so well that Zombies would be able to load too) I've updated drivers as far as I'm aware so If you have any other suggests or had similar problems with solutions Please, please let me know. Thank you.

Customer (patrick 't hoen)     11/15/2010 10:53 AM
Dear Activision,

I got problems with the game i bought from you.
Call of Duty Black Ops
This game gives me a Fatal Error message in my Console (outside the game) And i got some times a DirectX error but i installed the newest DirectX but this seems nothing to fix.

I hope you could help me with this.

Best Regards
Patrick

Auto-Response     11/15/2010 10:53 AM
-


Title: Crash/freeze during install.
Link: http://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/std_adp.php?p_ faqid=28891&p_created=1288903593

Title: Poor framerate/Choppy performance.
Link: http://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/std_adp.php?p_ faqid=29006&p_created=1289317442

Title: Black screen with out of range error.
Link: http://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/std_adp.php?p_ faqid=29083&p_created=1289836370

Title: The Call of Duty: Black Ops servers are unavailable at this time.
Link: http://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/std_adp.php?p_ faqid=28998&p_created=1289277603

Title: Problem connecting to an online game.
Link: http://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/std_adp.php?p_ faqid=28781&p_created=1288632508

Response (Nick Bee)     11/15/2010 06:32 PM
Hi,

Thank you for contacting Activision’s Technical Support. I'm sorry to hear about your problem. I will try as best as I can to help you. Could you please attach a diagnostic report generated by your computer so that we can further help you.
1) Click on the Start button > Run. If you are in Windows Vista/7, hit the Windows key+R at the same time. The Windows key is the key with the Windows logo between your left CTRL and left ALT keys.
2) In the box type: dxdiag
3) Click the OK button.
4) DirectX Diagnostic Tool will open, click the Save All Information button at the bottom.
5) Save the dxdiag.txt file to your desktop. NOTE: Skip to step 10 if you are already logged in to your Activision account
6) Login to your account at http://activision.custhelp.com.
7) Click My Stuff and then click Questions.
8) Find your current incident and click on it under the Subject column.
9) Click Update Incident.
10) Under "Attach Additional Documents to Question" you will see a Browse button. Click that and browse your computer for the Dxdiag on your desktop. When you locate the file, double click on it.
11) Once the file appears as attached, you can now enter any additional information about your Incident in the "Results and/or Additional Information" field.
12) Click "Submit Update to Question" to send the Dxdiag. Do not paste the dxdiag into the message field.

Customer (patrick 't hoen)     11/16/2010 05:38 AM
Dear Activision,

Here my DxDiag.txt hope this problem would be fixed soon.

Best Regards
Patrick

Customer (patrick 't hoen)     11/16/2010 10:13 AM 

This is what the console gives when i see the Fatal Error


ain\iw_12.iwd (735 files)

on the pure list

c:\program files\steam\steamapps\common\call of duty black ops\main\iw_11.iwd (1020 files)

on the pure list

c:\program files\steam\steamapps\common\call of duty black ops\main\iw_10.iwd (1572 files)

on the pure list

c:\program files\steam\steamapps\common\call of duty black ops\main\iw_09.iwd (1434 files)

on the pure list

c:\program files\steam\steamapps\common\call of duty black ops\main\iw_08.iwd (1390 files)

on the pure list

c:\program files\steam\steamapps\common\call of duty black ops\main\iw_07.iwd (533 files)

on the pure list

c:\program files\steam\steamapps\common\call of duty black ops\main\iw_06.iwd (880 files)

on the pure list

c:\program files\steam\steamapps\common\call of duty black ops\main\iw_05.iwd (1848 files)

on the pure list

c:\program files\steam\steamapps\common\call of duty black ops\main\iw_04.iwd (2222 files)

on the pure list

c:\program files\steam\steamapps\common\call of duty black ops\main\iw_03.iwd (600 files)

on the pure list

c:\program files\steam\steamapps\common\call of duty black ops\main\iw_02.iwd (517 files)

on the pure list

c:\program files\steam\steamapps\common\call of duty black ops\main\iw_01.iwd (988 files)

on the pure list

c:\program files\steam\steamapps\common\call of duty black ops\main\iw_00.iwd (1221 files)

on the pure list

c:\program files\steam\steamapps\common\call of duty black ops/main

c:\program files\steam\steamapps\common\call of duty black ops/main_shared

c:\program files\steam\steamapps\common\call of duty black ops/players

c:\program files\steam\steamapps\common\call of duty black ops\main\localized_English_iw05.iwd (1386 files)

localized assets iwd file for english

not on the pure list

c:\program files\steam\steamapps\common\call of duty black ops\main\localized_English_iw04.iwd (2511 files)

localized assets iwd file for english

not on the pure list

c:\program files\steam\steamapps\common\call of duty black ops\main\localized_English_iw03.iwd (2700 files)

localized assets iwd file for english

not on the pure list

c:\program files\steam\steamapps\common\call of duty black ops\main\localized_English_iw02.iwd (2111 files)

localized assets iwd file for english

not on the pure list

c:\program files\steam\steamapps\common\call of duty black ops\main\localized_English_iw01.iwd (3348 files)

localized assets iwd file for english

not on the pure list

c:\program files\steam\steamapps\common\call of duty black ops\main\localized_English_iw00.iwd (162 files)

localized assets iwd file for english

not on the pure list


File Handles:

----------------------

161010 files in iwd files

Setting state to CA_LOADING in CL_DownloadsComplete

execing default_xboxlive.cfg from fastfile

execing default_mp_gametypes.cfg from fastfile

PMem_Free( ExtraCamHeap, Low )

PMem_Free( ExtraCamHeap, High )

----- R_Init -----

Video memory for device: 993 MB.

Rounded video memory size: 1024 MB.

DirectX reports 1024 MB of video memory and 2244 MB of available texture memory.

Using video memory size to cap used texture memory at 1008 MB.

Picmip is set manually.

Using picmip 1 on most textures, 2 on normal maps, and 3 on specular maps

Error: Could not load image "$g16r16".

Error: Could not load image "$r5g6b5".

Error: Could not load image "$blacktransparent".

Error: Could not load material "$floatz_donotremove".

Error: Could not load material "$processed_floatz_donotremove".

Error: Could not load material "$ps3_aadownsample_donotremove".

Error: Could not load material "particle_blend_donotremove".

Error: Could not load material "particle_zdownsample_donotremove".

Error: Could not load material "redact1".

Error: Could not load material "redact2".

Error: Could not load material "redact3".

Error: Could not load material "bloom_mip3_blur".

Error: Could not load material "$ps3_reload_zcull_donotremove".

Error: Could not load material "ui_blur".

Error: Could not load material "ui_line_graph".

Unloading assets from fastfile 'mp_crisis'

Unloading assets from fastfile 'mp_crisis' and creating default assets stubs

Unloading assets from fastfile 'en_mp_crisis'

Unloading assets from fastfile 'en_mp_crisis' and creating default assets stubs

Unloaded fastfile 'mp_crisis'

PMem_Free( mp_crisis, Low )

PMem_Free( mp_crisis, High )

Unloaded fastfile 'en_mp_crisis'

PMem_Free( en_mp_crisis, Low )

PMem_Free( en_mp_crisis, High )

Adding fastfile 'en_mp_cairo' to queue

Adding fastfile 'mp_cairo' to queue

Setting state to CA_LOADING in CL_InitCGame

Loading fastfile 'en_mp_cairo'

used 0.20 MB memory in DB alloc

Loading fastfile 'mp_cairo'

used 85.56 MB memory in DB alloc

Redundant asset: 'material','faction_128_op40'

Error: Waited 17794 msec for missing asset "nightvision_overlay_goggles".

Error: Could not load material "nightvision_overlay_goggles".

Error: Could not load material "hud_icon_nvg".

Error: Could not load material "decode_characters".

Error: Could not load material "decode_characters_glow".

Cmd_AddCommand: updatevehiclebindings already defined

Cmd_AddCommand: togglebandwidthprofile already defined

Dog_CreateAnims

Could not load xanim "pb_pbr_driver_idle".

Could not load xanim "pb_huey_passenger_b_rt".

Could not load xanim "pb_huey_passenger_f_rt".

Could not load xanim "pb_huey_passenger_m_rt".

Could not load xanim "pb_huey_passenger_m_lt".

Could not load xanim "pb_huey_passenger_f_lt".

Could not load xanim "pb_huey_passenger_b_lt_aim_60up_60right".

Could not load xanim "pb_huey_passenger_b_lt_aim_forward_60up".

Could not load xanim "pb_huey_passenger_b_lt_aim_60up_60left".

Could not load xanim "pb_huey_passenger_b_lt_aim_60right_level".

Could not load xanim "pb_huey_passenger_b_lt_aim_forward_level".

Could not load xanim "pb_huey_passenger_b_lt_aim_60left_level".

Could not load xanim "pb_huey_passenger_b_lt_aim_60down_60right".

Could not load xanim "pb_huey_passenger_b_lt_aim_forward_60down".

Could not load xanim "pb_huey_passenger_b_lt_aim_60down_60left".

Could not load xanim "p_driver_jeep_seated".

Could not find label 'CodeCallback_DestructibleEvent' in script 'clientscripts/mp/_destructible'

Error: Could not load weapon "python_speed_snub_mp".

WARNING: Could not load weapon variant file 'python_speed_snub_mp'

Error: Could not load weapon "python_acog_snub_mp".

WARNING: Could not load weapon variant file 'python_acog_snub_mp'

Error: Could not load weapon "python_acog_speed_mp".

WARNING: Could not load weapon variant file 'python_acog_speed_mp'

Error: Could not load weapon "python_acog_speed_snub_mp".

WARNING: Could not load weapon variant file 'python_acog_speed_snub_mp'

weapon defaultweapon_mp not found in weapon table

weapon syrette_mp not found in weapon table

weapon destructible_car_mp not found in weapon table

weapon explodable_barrel_mp not found in weapon table

weapon scavenger_item_mp not found in weapon table

weapon tabun_tiny_mp not found in weapon table

weapon tabun_small_mp not found in weapon table

weapon tabun_medium_mp not found in weapon table

weapon tabun_large_mp not found in weapon table

weapon tabun_center_mp not found in weapon table

weapon smoke_center_mp not found in weapon table

weapon briefcase_bomb_mp not found in weapon table

weapon briefcase_bomb_defuse_mp not found in weapon table

weapon radar_mp not found in weapon table

weapon counteruav_mp not found in weapon table

weapon radardirection_mp not found in weapon table

weapon rc_car_weapon_mp not found in weapon table

weapon hind_minigun_pilot_mp not found in weapon table

weapon hind_minigun_pilot_2_mp not found in weapon table

weapon hind_rockets_mp not found in weapon table

LOADING... collision map

LOADING... graphics

LOADING... maps/mp/mp_cairo.d3dbsp


Foliage: --------------------------

Foliage: smodelCount = 2970

Foliage: dyn smodel count = 0 (max=2048)

Foliage: sizeof(g_activeModelsHash) = 1152, sizeof(g_fullySquashedModelBits) = 256

Foliage: --------------------------


vertex stream 2: --------------------------

vertex stream 2: needs 0 bytes

vertex stream 2: already allocated 0 bytes

vertex stream 2: --------------------------

LOADING... game media

LOADING... - textures

Error: Could not load material "acoustic_ping".

Error: Could not load material "acoustic_wedge".

Error: Could not load material "acoustic_grid".

Error: Could not load material "hud_flashbangicon".

LOADING... - models

LOADING... - items

LOADING... - inline models

LOADING... - server models

Error: Could not load xmodel "t5_veh_civ_smallwagon".

Error: Could not load xmodel "t5_veh_civ_smallwagon_blue".

Error: Could not load xmodel "t5_veh_police_cuba".

Error: Could not load fx "explosions/fx_exp_tanker".

Error: Could not load fx "weapon/grenade/fx_smoke_grenade_11sec_mp".

Error: Could not load fx "misc/fx_flare_sky_white_10sec_mp".

Error: Could not load fx "weapon/grenade/fx_exp_incendiary_mp_125r".

Error: Could not load fx "weapon/grenade/fx_exp_incendiary_mp_75r".

Error: Could not load fx "weapon/grenade/fx_exp_incendiary_mp_50r".

Error: Could not load fx "weapon/grenade/fx_exp_incendiary_mp_25r".

Error: Could not load fx "weapon/grenade/fx_exp_incendiary_mp_center".

Error: Could not load fx "weapon/rocket/fx_trail_bazooka_geotrail".

Error: Could not load fx "explosions/fx_default_explosion".

Error: Could not load fx "weapon/grenade/fx_smoke_grenade_mp_125r".

Error: Could not load fx "weapon/grenade/fx_smoke_grenade_mp_75r".

Error: Could not load fx "weapon/grenade/fx_smoke_grenade_mp_50r".

Error: Could not load fx "weapon/grenade/fx_smoke_grenade_mp_25r".

'0' is not a valid value for dvar 'bg_shock_viewKickPeriod'

Domain is any number from 0.001 to 1000

'0' is not a valid value for dvar 'bg_shock_viewKickFadeTime'

Domain is any number from 0.001 to 1000

'0' is not a valid value for dvar 'bg_shock_viewKickPeriod'

Domain is any number from 0.001 to 1000

'0' is not a valid value for dvar 'bg_shock_viewKickFadeTime'

Domain is any number from 0.001 to 1000

Error: Could not load fx "impacts/fx_flesh_hit_body_nonfatal_hero".

Error: Could not load fx "trail/fx_trail_heli_white_smoke".

Error: Could not load fx "trail/fx_trail_fire_smoke".

Error: Could not load fx "bio/player/fx_player_water_splash_impact".

LOADING... - game media done

LOADING... clients

Error: Could not load image "gold".

WARNING: unknown dvar 'r_bloomTweaks' in file 'vision/infrared.vision'

WARNING: unknown dvar 'r_reviveFX_contrastEdge' in file 'vision/flare.vision'

WARNING: unknown dvar 'r_reviveFX_brightnessEdge' in file 'vision/flare.vision'

WARNING: unknown dvar 'r_reviveFX_desaturationEdge' in file 'vision/flare.vision'

WARNING: unknown dvar 'r_reviveFX_darkTintEdge' in file 'vision/flare.vision'

WARNING: unknown dvar 'r_reviveFX_lightTintEdge' in file 'vision/flare.vision'

WARNING: unknown dvar 'r_reviveFX_blurRadiusEdge' in file 'vision/flare.vision'

WARNING: unknown dvar 'r_reviveFX_motionblurWeight' in file 'vision/flare.vision'

WARNING: unknown dvar 'r_reviveFX_contrastCenter' in file 'vision/flare.vision'

WARNING: unknown dvar 'r_reviveFX_brightnessCenter' in file 'vision/flare.vision'

WARNING: unknown dvar 'r_reviveFX_desaturationCenter' in file 'vision/flare.vision'

WARNING: unknown dvar 'r_reviveFX_darkTintCenter' in file 'vision/flare.vision'

WARNING: unknown dvar 'r_reviveFX_lightTintCenter' in file 'vision/flare.vision'

Error: Could not load rawfile "exposure/mp_cairo.xpo".

Error: couldn't open 'exposure/mp_cairo.xpo'.

Error: Could not load rawfile "exposure/default.xpo".

Error: couldn't open 'exposure/default.xpo'. This is a default file that you should have.

Error: Could not load menufile "ui_mp/scriptmenus/endofgame.menu".

Error: Could not load menufile "ui_mp/scriptmenus/menu_aar_unlocks_weapons.menu".

Error: Could not load menufile "ui_mp/scriptmenus/menu_aar_summary.menu".

Error: Could not load material "composite_emblem_team_axis".

Error: Could not load material "composite_emblem_team_allies".

Error: Could not load material "score_bar_opfor".

Error: Could not load material "specialty_copycat".

WARNING: unknown dvar 'r_reviveFX_contrastEdge' in file 'vision/mpintro.vision'

WARNING: unknown dvar 'r_reviveFX_brightnessEdge' in file 'vision/mpintro.vision'

WARNING: unknown dvar 'r_reviveFX_desaturationEdge' in file 'vision/mpintro.vision'

WARNING: unknown dvar 'r_reviveFX_darkTintEdge' in file 'vision/mpintro.vision'

WARNING: unknown dvar 'r_reviveFX_lightTintEdge' in file 'vision/mpintro.vision'

WARNING: unknown dvar 'r_reviveFX_blurRadiusEdge' in file 'vision/mpintro.vision'

WARNING: unknown dvar 'r_reviveFX_motionblurWeight' in file 'vision/mpintro.vision'

WARNING: unknown dvar 'r_reviveFX_contrastCenter' in file 'vision/mpintro.vision'

WARNING: unknown dvar 'r_reviveFX_brightnessCenter' in file 'vision/mpintro.vision'

WARNING: unknown dvar 'r_reviveFX_desaturationCenter' in file 'vision/mpintro.vision'

WARNING: unknown dvar 'r_reviveFX_darkTintCenter' in file 'vision/mpintro.vision'

WARNING: unknown dvar 'r_reviveFX_lightTintCenter' in file 'vision/mpintro.vision'

Fake Ents: Using 60 fake ents from the map and 84 from script at level load.

Cmd_AddCommand: setFocusScoreboard already defined

CL_InitCGame: 19.43 seconds

Com_TouchMemory: 0 msec. Using sum: 0

GlassRenderer init: unused memory: 1528080

Error: Could not load material "zombie_electric_shock_overlay".

Error: Could not load material "zombie_transporter_overlay".

Player 0 no longer burning at time: 0

Error: CG_SetWeaponHidePartBits: No such bone tag (tag_flamer_heat_guard) for weapon (famas_silencer_mp)

SpaJsat Connected

KimboCake Connected

Error: CG_SetWeaponHidePartBits: No such bone tag (tag_flamer_heat_guard) for weapon (famas_silencer_mp)

returned fileop 1

Starting upload of file: recentservers.dat.

Successfully wrote recentservers.dat to dw. (749ms)

5 servers parsed (total 115)

[MSV]Deetwo Connected

Glau Connected

Warning : ui_animate - menu "hud_spectator" does not contain an item named "CycleNext".

Warning : ui_animate - menu "hud_spectator" does not contain an item named "CycleNext".

Player 0 no longer burning at time: 0

Player 0 no longer burning at time: 0

Player 0 no longer burning at time: 0

Zzyzx Connected

ThunderStruck Connected

[SenG]Sippe Connected

[3arc]democlient Connected

5 servers parsed (total 120)

PimmeH Connected

Glau: :(

[AuuA]eGam3r3BozZ3 Connected

console: Speak english, Say sorry if you teamkill some one or kick

Zooza: sry we are buddys, just kidding, plz no kick

[DS]DrillSergeant Connected

KimboCake: oke np ±'

KimboCake: :)

[DS]Hosefrosch Connected

PimmeH ^ j=ø‡   [SenG]Sippe

Couldn't find weapon parent '' for weapon 'claymore_mp' in weaponOptions.csv

PimmeH ^ j=ø‡   SpaJsat

Supermo0 Connected

Starting upload of file: CompressedMetPlayer3.info.

Successfully wrote CompressedMetPlayer3.info to dw. (134ms)

[MSV]Deetwo ^ ==øü   PimmeH

6 servers parsed (total 126)

console: Welcome on our Team Tactical Server,

[M4A1]Woods ^ ==¸2   [DS]Hosefrosch

JAkEY Connected

[M4A1]Woods ^ ==8 
  [SenG]Sippe

Couldn't find weapon parent '' for weapon 'none' in weaponOptions.csv

Supermo0 ^ ==8 
  SpaJsat

KimboCake ^ j=8   [M4A1]Woods

PimmeH ^ j=ø‡   KimboCake

[SenG]Sippe ^ j=ø¬   Glau

PUBusk Connected

Player 0 no longer burning at time: 0

Error: CG_SetWeaponHidePartBits: No such bone tag (tag_flamer_heat_guard) for weapon (famas_elbit_mp)

Error: CG_SetWeaponHidePartBits: No such bone tag (tag_flamer_heat_guard) for weapon (famas_elbit_mp)

Player 0 no longer burning at time: 0

Don Varnos ^ ==¸2   [DS]DrillSergeant

Playing smoke grenade at 970050 at ( 1814.000000, -1190.000000, -74.000000 )

[SenG]Sippe ^ j=ø¬   PimmeH

Zooza ^ j=ø‡   ThunderStruck

Player 0 no longer burning at time: 0

[M4A1]Woods ^ ==8x   Zooza

Zzyzx ^ ==¸2   [M4A1]Woods

[NL]SymbionTT ^ j=xÆ’   Zzyzx

Couldn't find weapon parent '' for weapon 'frag_grenade_mp' in weaponOptions.csv

[SenG]Sippe ^ ==8   Supermo0

Don Varnos ^ ==¸2   [SenG]Sippe

PUBusk ^ j=ø‡   [DS]DrillSergeant

[MSV]Deetwo ^ ==8   PimmeH

Don Varnos ^ ==¸2   SpaJsat



Fatal Error

Response (Nick Bee)     11/16/2010 02:48 PM
Update your Visual C++ files here. If it gives you a chose to Repair or Uninstall, please Repair.
http://www.microsoft.com/downloads/en/details.aspx?familyid=A5C84275-3B97-4AB7-A 40D-3802B2AF5FC2

DirectX10 and DirectX 11 are not updates to DX 9, they are separate libraries. You still need to keep DirectX9 up to date by running dxsetup.exe from the extracted files.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=3b170b25-abab-4bc3-a e91-50ceb6d8fa8d

•You can verify the integrity of the game files in the Steam client. In the Steam client right-click on the game and select properties. Click on the local files tab and click the "Verify integrity of game cache" button. You will need to do this for the single player and multiplayer game executables.

Shut down your background programs using the following procedure:
1. Click on your start button and then go to the RUN option.
2. In the open area type MSCONFIG
3. When the MSCONFIG program comes up click on the tab marked STARTUP
4. Uncheck all background programs in this list. They are non-essential.
5. Click on Apply and then close this window.
6. Reboot your system and when you get back to Windows, before you do anything, run another dxdiag report. Save the txt file.
7. Try the game again.

Customer (patrick 't hoen)     11/18/2010 10:57 AM
Nope sorry sir i still got crashes?

Is there any news about when the update will come?
I guess this is an technical problem from the server side?

Thanks

Response (Nick Bee)     11/18/2010 02:11 PM
Send us a copy of your system information. Go to Start->Programs->Accessories->System Tools->System Information. This will bring up the system information tool. Go to the top menu and select file->Save. This will save a file with all of your system information. Save it to your desktop. You can name it sysinfo.nfo. Attach this file to the support incident.

Customer (patrick 't hoen)     11/18/2010 02:43 PM
By here my sysinfo.nfo file

I guess this error is not from my system but we will know it soon..

Best Regards
Patrick

Response (Marc Weissenberg)     11/19/2010 02:21 PM
Hello Patrick,

I sincerely apologize for the inconvenience. There are certain restrictions in Windows Vista/Windows 7 that may prevent files from executing properly. Please ensure that the following are disabled:

1. UAC (User Access Control) http://www.howtogeek.com/howto/windows-vista/disable-user-account-control-uac-th e-easy-way-on-windows-vista/
2. Windows Firewall http://www.sevenforums.com/tutorials/522-windows-firewall-turn-off.html
3. DEP (Data Execution Prevention) http://www.recipester.org/Recipe:Enable_or_Disable_DEP_in_Windows_7_27019737
4. Windows Defender http://www.simplehelp.net/2009/03/11/how-to-disable-windows-defender-in-windows- 7/

1. Open Windows Explorer and navigate to: C:\program files (x86)\steam\steamapps\common\call of duty black ops\players

2. Locate and delete config.cfg and config_mp.cfg


Next, Verify the File Integrity of your game within Steam:

File Integrity Check:

1. Load Steam
2. From the Library section, right-click on the game and select Properties from the menu.
3. Select the Local files tab and click the Verify integrity of game cache... button.
4. Steam will verify the game's files - this process may take several minutes.
5. Once the process is completed, the Check Window will automatically exit.

Make sure that all background applications are closed:

1) Click on Start button
2) Click on Run (Windows Key + R)
3) Type in msconfig
4) Click on Startup Tab
5) Click on Disable all
6) Click on Services tab
7) MAKE SURE to Place a checkmark in "Hide All Microsoft Services"
8a.) Click on Disable all
8b.) Place a checkmark and enable PnkBstrA and PnkBstrB if found
9) Click on Apply
10) Click on OK
11) Restart machine

You can reverse the process if this does not solve your problem.

1. Click on Start button
2. Click on Run (Windows Key + R)
3. Type in msconfig
4. Click on Startup Tab
5. Click on Enable all
6. Click on Services tab
7. MAKE SURE to place a checkmark in "Hide All Microsoft Services"
8. Click on Enable all
9. Click on Apply
10. Click on OK
11. Restart machine

Download, Install, Run, and upload the results from the following program:
http://www.resplendence.com/whocrashed

Could you also provide us with a DXdiag and MSinfo?

DXdiag:

1) Click on the Start button > Run. (Windows Key + R)
2) In the box type: dxdiag
3) Click the OK button.
4) DirectX Diagnostic Tool will open, click the Save All Information button at the bottom.
5) Save the dxdiag.txt file to your desktop.

SysInfo:

1) Start > Run (Windows Key + R)
2) Type Msconfig and press enter.
3) Click the Tools tab.
4) Find System Information in the list and click on it.
5) Click the Launch button.
6) Once the system info launches, Click File > Save

Please update this incident with further information.

1. Go to http://Activision.custhelp.com
2. Enter your information in the "Returning Users" section. (Your Login is the email address you gave us[all lowercase]. You will need to reset your password the first time you try to log in.)
3. Click on the "My Stuff" link
4. Click on "Questions"
5. Click on the Incident that you'd like to update.
6. Click "Update Question"
7. Add any additional information or attachments.
8. Click "Submit Update to Question"

Customer (patrick 't hoen)     11/19/2010 03:50 PM
Still crashes i already have send the DxDiag.txt and the Sysinfo.nfo...
I'm not going to do this twice i know its not a problem of our side (my side) The problem is because of the game (Server side)
Allot of people are complaining about it on the Black Ops forums (Fatal Error) There should be an update this night (tomorrow i dont know)
Hope this will fix it or i'll just go for a refund.

Thanks anyway

Patrick.

Customer (patrick 't hoen)     11/26/2010 04:37 AM
FOOLS!!!
I'm still not helped z0mg
My last response did no one answer!!

---
Still crashes i already have send the DxDiag.txt and the Sysinfo.nfo...
I'm not going to do this twice i know its not a problem of our side (my side) The problem is because of the game (Server side)
Allot of people are complaining about it on the Black Ops forums (Fatal Error) There should be an update this night (tomorrow i dont know)
Hope this will fix it or i'll just go for a refund.

Thanks anyway

Patrick.
---

Answer that ******* and stop ruining mother ******* games w00t......
If Black Ops is going down like they did with Modern Warfare 2 than please give me my money back!

Response (Ethan Allen)     11/26/2010 07:25 AM
Patrick,

I have notice from your DxDiag your display driver is from 10-16 and there is a updated driver from 10-25. Update your video driver to the 10-25 version and make sure it's being displayed in the DxDiag.

Unfortunately, we cannot handle refunds directly, as our distributors take the product back in bulk from retailers. You will have to return the product to where purchase was made.

Customer (patrick 't hoen)     11/27/2010 03:03 PM
I can't get my money back because they wont take it back....

This is because of the CD-Key ...
So **** you

Customer (patrick 't hoen)     11/27/2010 03:11 PM
O and by the way. Do you really think this update will fix this ******* problem? Get a ******* life fool! Its just this ******* pc version of the game that is so horrible... We all know xbox is more for the gamers and we all know you and Treyach and what Infinityward did IGNORE THE PC SO THEY KNOW WE GOT THERE MONEY! Yeah sure do that but there will be a day where no one of the pc will buy your game and than you will wish you never ignored us. Hope whole Activision will lose there money and i hope they are going down! for always.

Customer (patrick 't hoen)     11/27/2010 04:38 PM
So here is my new DxDiag.txt with the newest drivers!
Can you now explain me why i still crash ingame?
Do i ******* need to record it?
Is it so hard to code a game good?
Is it so hard to give us a good update instead of bullshit?

I guess it is !

Hey all.  Until 4 days ago, my game worked offline or online.  I've changed nothing in my system.  I've changed nothing in the router and verified all Steam software, router settings, all related pc software is up to date.  I spent about 40minutes on chat with support and they offered nothing other than links to things I'd already tried.  I've been into computers since cobal, fortran and basic so I usually have a good idea what to do including spending hours on here looking for tips from others posts.   That being said, is anyone else unable to play Black Ops Zombies in OFFLINE mode?  Since this game came out, I've usually only had time for short games so I play Solo Offline.  I usually have to unplug the internet because Steam automatically goes online whether I want to or not.  Well, now I can't even get Zombies mode working offline.  I have all the other COD games for pc.  All other games are working in offline mode just fine.  I rarely play online as I said.  I've deleted my game from Steam and tried a reinstall. That did not fix the problem because Steam, in it's infinite wisdom, simply reloaded the cached version.  The way I see it now, my only option is to delete Steam completely.  All my other games, remove them and it from my computer and start a new Steam Account. Anyone having this problem besides me?  Like I said, I've run anti-virus', all the Steam junk: Defragged, verified etc.  I find if strange that a week or two before the release of the next version of the game, the old one suddenly craps out.  Coincedence?  oh, until I reloaded the game, I couldn't even play a mission (not zombies just regular mission)  The game wouldn't even open.  Anyway, thanks in advance for any comments of a useful nature.  At least my WAW Zombies is still working but I miss my monkey bombs...lol. hey, if this is my worst problem in life, I can live with that. Prayers to the folks on the east coast of the US suffering from the Sandy aftermath.  Peace and weirdness all! Cromagnerd. Canadian Army Veteran and Zombie Fanatic.

so recently i got ahold on black ops one again and thought hey since i already post my black ops 2 videos on youtube, i wanna try and post my black ops one content as well but i cant even veiw my file share on the black ops one website because Advanced Warfare wants to be advertised only on the tab! like really come on!

1  « Message by you on Sat, 2nd Oct 2010 1:28 pm »
Hello, I'm contacting to ask two questions about my VAC Banned account.

1. I am pretty sure why it is banned, but could you provide YOUR information on why it is banned?

2. I plan to purchase Call of Duty: Black Ops with this account. Since it runs a very similar if not the same engine as Modern Warfare 2, will it be banned automatically?

Thank you for your time.

2 « Message by Russell on Mon, 4th Oct 2010 10:36 am »
Hello Kevin, (<--Yes, that is my name.)

Thank you for contacting Steam Support.

Our system indicates that this account has been permanently banned by the Valve Anti-Cheat (VAC) from Modern Warfare 2 Multiplayer for use of cheats or other unauthorized modifications to the game (such as a console unlocker, etc.).

We will not disclose the cheats which were detected, nor will we provide the date and time the infraction took place. We have confirmed that the ban on the account was applied legitimately and it cannot be removed.

**This ban does not affect other titles on the account.

The account may still be used to play the single-player campaign and Spec Ops missions.

We cannot move game subscriptions from accounts which have been banned by VAC.

If you choose to purchase a new copy of this game, please create a new Steam account to register the game to. Remove all cheats from your system before you install (if you do not know where the cheats were installed, you may want to consider reformatting the machine and starting over with a new installation of your operating system).

For more information on Valve's policies, please see the Steam Subscriber Agreement and the Rules of Steam Online Conduct:

Steam Subscriber Agreement
http://steampowered.com/index.php?area=subscriber_agreement

Rules of Steam Online Conduct
http://steampowered.com/index.php?area=online_conduct

Valve Anti-Cheat System (VAC)
https://support.steampowered.com/kb_article.php?ref=7849-RADZ-6869

3 « Message by you on Mon, 4th Oct 2010 10:47 am »
"**This ban does not affect other titles on the account."

Okay, that seems to have answered only a part of my second question though.

I WOULD like to purchase Call of Duty: Black Ops on this account. However, it runs an extremely similar engine to MW2. Can you please officially confirm that the ban in MW2 will not spread and cause Black Ops to be banned also?


Thank you for answering my first question though. You were spot-on when you gave the example of a console unlocker, as that is what I used, though in a private match with only myself playing.


Thanks again, and I expect a great response such as your last one.

4 « Message by Russell on Tue, 5th Oct 2010 8:37 am »
Hello Victor,

Thank you for contacting Steam Support.

**This ban does not affect third party games that are tied to this account unless otherwise noted.

To see which games your VAC ban affects, please launch Steam and go to File > Settings > Account tab > select “Click here for details” under VAC Status.

Please remember to remove all cheats from your system before you install (if you do not know where the cheats were installed, you may want to consider reformatting the machine and starting over with a new installation of your operating system).

For more information on Valve's policies, please see the Steam Subscriber Agreement and the Rules of Steam Online Conduct:

Steam Subscriber Agreement
http://steampowered.com/index.php?area=subscriber_agreement

Rules of Steam Online Conduct
http://steampowered.com/index.php?area=online_conduct

**This ban does not affect third party games that are tied to this account unless otherwise noted.